Support

We are here to help

For our Start, Grow and Enterprise customers, our support team is happy to assist with further questions. Please fill in the form below and one of our team members will reach out to you.

Subject

Description

Severity

Non-urgent and questions (suitable for most support requests): Non-urgent issues, such as general questions, routine requests for assistance, inquiries, and suggestions. Also use this severity level to report bugs or errors in our documentation that aren’t negatively affecting your use of Prepr.

Severity 2: Issues affecting a production environment: service access, data access or data entry is impaired on a limited basis due to a failure or fault.

Issues affecting non-production systems (e.g. development, test and staging environments) due to a Prepr Service down, completely unavailable, or operating in materially degraded state.

Severity 1: Issues that severely or completely hinder the access to or usage of your production environment.

Please note: For issues with minor or future consequences, choose Severity 2 or Non-urgent. Prepr can charge costs for work outside office hours or for selecting Severity 1 falsely.

Url

Please include the protocol to your resource, i.e. http or https in the beginning of the URL. For example: https://your-domain.prepr.io/

Attachment

Upload a file

PNG, JPG, GIF up to 10MB or
for a screencast put a link in the description

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Location

Jaarbeurs Innovation Mile (JIM)

Jaarbeursplein 6

3521 AL Utrecht, The Netherlands

Phone +31 (0)30 227 17 10

KvK 54506034 • BTW NL851332390B01

Are you curious about using Prepr? Feel free to book a demo and we’ll show you how Prepr works.

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