Flexible plans for businesses of all sizes

Yes, you can. We have a Community plan that is perfect for exploring Prepr and is completely free to use.

Our free Community plan gives you access to Prepr’s APIs and major features like personalization, recommendations, and A/B testing. So you can get a feel for things before purchasing.
Some features like live audio and video streaming and bigger storage capacity are only available in paid subscriptions. When you want to try these features, please reach out to our Sales team.

No, you don’t. You can sign up for our free Community plan and start working instantly without entering your credit card details. You only have to add them if you sign up for one of our paid plans or if you want to upgrade your free subscription.

Yes, Prepr is fully GDPR compliant. Our highest priority is keeping your data safe, secure, and highly available. To learn more, please visit our Privacy page.

Yes, our infrastructure has the following certificates:
ISO 27001 — Information Security Management System
ISO 9001 — Quality Management System
ISAE 3402: Type II — Assurance Reports on Controls at a Service Organization

A custom Service Level Agreement is available in our Enterprise Plans. By default, the SLA includes a response time of under 30 minutes and a 99.9% uptime guarantee.
Do you have more specific requests? Feel free to contact us, and we'll try to meet your needs.

You can check the status of our systems at status.prepr.io.

The Community Plan includes all the main features and sufficient usage limits to get to know Prepr. So it's a good option for developers or freelancers.
The Entry Plan is perfect for smaller websites and apps. You’ll get more users and usage capacity, access to the live stream feature with the ability to upload and store video and audio assets, and daily data backups for higher safety. Also, you’ll receive extra support and uptime guarantees.
The Scale Plan is tailored for established teams with more complex content needs. Enlarged data storage and user number for efficient content management, content versioning up to one year and hourly backups for high content availability. Also, you’ll get up to 3 environments, 20 content locales, 50 customer segments, 1000 active A/B tests, multi-channel support, and 99.9% uptime guarantees.
See the complete plan comparison in the table above.

Yes, they are. Prepr Enterprise subscription plans make it easier and more cost-effective for big players to serve large-amount content. The plan includes the complete feature set, customizations, and 24/7 support. Contact us to learn more about Prepr Enterprise Plans.

Yes, you can have as many plans as you need.
Once you’ve registered your organization in Prepr, you can choose a subscription plan that determines how many environments you can have and what services are included.
If you want multiple subscription plans within an organization, please get in touch with our sales team to discuss your needs and available options.

Not at all! You can choose a monthly subscription and stay flexible in how long you use Prepr. Although, you can save time and money by opting for the annual subscription. You can switch from a monthly subscription to being billed annually anytime.
Longer time contracts with discounts are available for 2-5 year contracts. Contact our Sales team to learn more.

The number of users and roles available depends on your chosen subscription plan. For example, Entry and Scale Plans include 10 and 15 users, respectively, by default. You can extend these limits for a small additional fee until a maximum per plan. Also, with the Entry Plan, you get three default roles: admin, developer, and editor. While the Scale Plan supports up to 10 custom roles.
Check out our subscription plan capabilities in the table above.

We provide full support and assistance through multiple channels. Depending on your subscription plan, you can access our Slack community, email support system, or dedicated Slack channels with a personal assistant.
Also, we give consulting sessions to our customers as a paid option, which include content modeling, setting up personalizations, etc.

Prepr will automatically bill you for your overages. You can get more information about applicable additional fees in the table above. As long as you pay for your overages on time, we won’t stop providing service and won’t pause your account.

You can upgrade from Community to Entry yourself on the Subscription page in your Prepr organization. If you want to upgrade from the Entry Plan, please get in touch with our Sales team.

To cancel your subscription, navigate to the Subscription page in your Prepr organization and click Cancel subscription at the bottom. Your subscription will be terminated at the next billing period start date.
All your data will be deleted automatically 30 days after the subscription is terminated. You can contact our support team to reactivate your account during this time.

Our pricing is primarily based on the number of environments, users, bandwidth usage, and support level. For more information, please refer to the table above.

Prepr provides quite high limits per plan. Even so, all plans have a maximum value. If you exceed that, you’ll have to pay overage fees for service beyond your subscription plan limits. For more information, please refer to the table above. If an overage happens regularly, we recommend that you upgrade your subscription plan.

The prices listed on this page are exclusive of EU VAT for EU customers and will be charged additionally following EU VAT Rules. You can specify your VAT number in your organization’s payment details to see your VAT rate before making a payment.

You can use credit cards from all major credit card issuers. If you’re on the Enterprise subscription, you can also pay by bank/wire transfer.

You can adjust a payment method anytime by navigating in Prepr to Subscription > Organization details > Payment details.

At Prepr, we use an upfront payment system. This means you pay for service in advance upon subscribing to one of the paid plans and before each new billing period starts. For that, a recurring payment is set up and charged through direct debit.

Prepr supports both monthly and annual subscription models. The billing period starts on the day you subscribe and is renewed at the end of the billing cycle — 28-31 days (depending on the month) for a monthly subscription and 363 days for an annual subscription.

You can find your invoices on the Organization details page. Invoices are generated automatically just before a new billing period starts.

If your payment fails, we’ll send you an automatic payment-due email. Payments may be retried up to 3 times within the next 14 days. After this, if the payment does not succeed, the service will be terminated for your account.
To prevent the Prepr service from being terminated, please ensure you have a valid payment method and sufficient funds before a new billing period starts.