Personalization
According to Google, the average person shifts between three different devices to complete a task and uses over 10 channels to communicate with businesses. This indicates that an omnichannel experience has become increasingly important. Visitors want the same interaction across different platforms, and pick up right where they left off. A perfect example is online shopping. When you visit a store via their website on the computer and later on their smartphone app, you want both experiences to correlate with each other. Recently viewed, the wishlist, and the shopping cart, it has to be the same.

